FAQ

Frequently Asked Questions

Is my order shipped discreetly?

Absolutely! All orders are shipped in plain, unmarked packaging with no logos or product descriptions on the outside. Your privacy is our top priority.

How long does shipping take?

Standard shipping takes 5-10 business days. We also offer express shipping (2-4 business days) at checkout. All orders include free shipping!

What are your products made of?

All our products are made from 100% body-safe, medical-grade silicone. They are hypoallergenic, phthalate-free, and easy to clean.

How do I charge my product?

All our products come with a USB charging cable. Simply connect to any USB power source. A full charge typically takes 1-2 hours and provides up to 2 hours of use.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us and we'll make it right. Due to hygiene reasons, products must be unopened for a full refund.

How do I clean my product?

Wash with warm water and mild soap before and after each use. You can also use a dedicated toy cleaner. Make sure the product is fully dry before storing.

Will my bank statement show what I bought?

No. Your bank or credit card statement will show a generic charge from our payment processor. It will not mention product names or our store name.

Do you ship internationally?

Yes! We ship worldwide. International shipping typically takes 10-20 business days depending on your location. All international orders include tracking.